Frequently Asked Questions

Q:	Do I have to have a prescription for physical therapy?
A:	In most cases YES. Although West Virginia is one of many direct access states, most insurance companies require a prescription before they will pay benefits for physical therapy. Our office staff will be glad to assist you in finding out if your particular insurance carrier requires a prescription.
Q:	How long is my prescription valid?
A:	Your prescription is valid for up to 30 days from date of issue. This means you must begin treatment within 30 days from the date on your prescription.
Q:	Will my insurance cover physical therapy at PRO PT?
A:	We do accept most insurances including Blue Cross, Medicare and most others. When you call to schedule your appointment, our qualified staff will verify your insurance to determine your coverage.
Q:	Once my insurance does pay, how much will I owe?
A:	Your costs will depend upon your insurance policy's deductible and co pays. Fortunately, we will contact your insurance company before your first visit to determine your benefits. We also encourage you to call and verify your insurance coverage to avoid any possible discrepancies.
Q:	If I am injured on the job, does PRO PT accept Worker's Compensation Insurance?
A:	Yes, PRO PT does accept Worker's Compensation.
Q:	I have a busy schedule, when are you open for treatment?
A:	We have convenient hours of operation no matter your schedule. We are open Monday, Wednesday, and Friday from 7:00 A.M. to 5:30 P.M. and Tuesday and Thursday from 7:00 A.M. to 7:00 P.M.
Q:	How long will it take before I can get an appointment?
A:	In most cases we will have you scheduled within 24 to 48 hours of your first call.
Q:	What will I need to have with me for my first appointment?
A:	Your will need to come with your signed written prescription from your physician, your driver's license, your insurance card(s), and appropriate attire. (see next question)
Q:	What should I wear for therapy?
A:	Please come prepared. You'll want to wear shorts or sweatpants, tennis shoes, and a loose shirt (such as a sweat or t-shirt, or in some cases a tank top for shoulder evaluations).
Q:	Who will I see for my appointments?
A:	You will be seen and treated by a licensed physical therapist or physical therapy assistant at every one of your appointments.
Q:	How long will my appointments last?
A:	The duration of each of your appointments depends upon your diagnosis, as well as the treatment recommendation of your physician and therapist. Typically you can expect to be in therapy for 1 - 2 hours per visit.
Q:	Overall, how long will I be in therapy?
A:	Again, the duration of your therapy treatment is based on several factors. These include your diagnosis, the number of visits recommended by your physician and therapist, your attendance, and your rate of progression during therapy. Treatment can range from 2 to 4 weeks or even up to 3 to 4 months, depending on these factors.
Q:	Who do I contact about billing questions?
A:	Our friendly, patient, highly trained billing staff will be more than happy to answer any questions you have regarding your bill, from your balance to your insurance coverage. Please feel free to contact our billing office at (304) 329-3739 during our regular business hours.